At a glance
Every UK order is fully tracked. Subscribers always ship free, one-time orders over £40 ship free, and orders placed before 4pm on a working day go out the same day. Questions? sales@acti.health.
Overview
Every UK order is sent with Royal Mail, fully tracked from our door to yours. Subscribers never pay for delivery, and one-time orders over £40 ship free.
UK Delivery Options
Free tracked delivery on every subscription order, for as long as you stay subscribed.
One-time orders over £40 ship free with Royal Mail tracked delivery.
Royal Mail tracked delivery on one-time orders of £40 or under.
Royal Mail next-day tracked delivery when you order before 4pm on a working day.
Dispatch Times
Every order is fully tracked, so you can follow it all the way to your door.
- Before 4pm: orders placed before 4pm on a working day are processed the same day.
- After 4pm: orders placed after 4pm are processed on the next working day.
- Weekends and bank holidays: orders placed on a Saturday, Sunday or bank holiday are processed on the next working day.
Delivery times start from dispatch and are Royal Mail estimates, not guarantees.
International Orders
International shipping is calculated at checkout.
Duties and Taxes
Your country may charge import duties or taxes when your order arrives. Whether you’re charged depends on your order value and your country’s tax-free allowance, if it has one. Any duties and taxes are paid by the recipient, usually at the point of delivery. Your local customs office can tell you more.
Refused at Customs
If customs in your country refuses your parcel and it comes back to us fully intact, we’ll refund the full product cost. The original shipping charge isn’t refundable. We can’t offer a refund if the parcel doesn’t reach us, or arrives back opened or damaged.
Returns
We don’t accept change-of-mind returns on international orders. If your order arrives damaged or faulty, email sales@acti.health with your order number and a photo, and we’ll put it right. For returns on UK orders, see our Returns & Refunds Policy.
Order Not Arrived?
Check your tracking first. If it’s running late, looks stuck, or arrived damaged, email sales@acti.health with your order number and we’ll sort it.