Refund policy

Last updated: 24 September 2026

We want FUNCTNL to earn its place in your routine. If it’s not the right fit, here’s exactly how we’ll put things right.

Unopened products can be returned within 30 days of delivery on UK orders. Opened products can’t be returned for hygiene reasons, but damaged or faulty items are made right everywhere we ship. Email support@functnl.co.uk to start a return.

Can I Return My Order?

Yes. We accept returns on unopened products within 30 days of delivery. To qualify, your sachets or pouches must be sealed, unused, and in their original packaging.

Because our products are consumables, we can’t accept returns on anything that has been opened, for hygiene and safety reasons.

Change-of-mind returns are available on UK orders only. International orders can’t be returned unless they arrive damaged or faulty. See our Shipping Policy for details.

Opened or Partly Used Products

Once a pouch or sachet has been opened, we’re unable to offer a refund, even if only a small amount has been used. This is in line with UK hygiene standards for consumable goods.

How Do I Request a Return?

Email us at support@functnl.co.uk within 30 days of receiving your order, including your order number. We’ll reply with return instructions. Return shipping costs are the customer’s responsibility unless the item arrived damaged or faulty.

When Will I Get My Refund?

Once we’ve received and checked your return, we’ll process your refund to your original payment method within 14 days.

My Order Arrived Damaged or Faulty

We’re sorry about that. Email support@functnl.co.uk with your order number and a photo of the issue, and we’ll get it sorted quickly, with a replacement or full refund at no cost to you. This applies to both UK and international orders.

Questions

Get in touch at support@functnl.co.uk and we’ll be happy to help.